Lambeth Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Lambeth Carpet Cleaners provides cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions, which form a contract between you and Lambeth Carpet Cleaners for the provision of cleaning services.
You should read these Terms and Conditions carefully before making a booking. If you do not agree to any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the individual or business who requests and books cleaning services from Lambeth Carpet Cleaners.
Company means Lambeth Carpet Cleaners, the provider of cleaning services.
Services means carpet cleaning, upholstery cleaning, rug cleaning, hard floor cleaning, and any other cleaning services agreed between the Company and the Customer.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed request for Services by the Customer, accepted by the Company.
Technician means an employee, contractor, or representative of the Company who carries out the Services.
2. Scope of Services
The Company provides professional cleaning services within its designated service areas. The specific Services, scope of work, and any limitations will be agreed with the Customer at the time of booking and confirmed in the booking confirmation.
All Services are provided using reasonable care and skill, in accordance with industry standards for domestic and commercial cleaning. However, the Company does not guarantee that all stains, marks, or odours will be completely removed, due to factors such as stain age, material type, previous treatments, and general condition.
The Company reserves the right to decline to provide Services if the Premises are considered unsafe, inaccessible, or unsuitable for the work to be carried out.
3. Booking Process
3.1 The Customer may request a booking by contacting the Company and providing accurate details about the Premises, the items to be cleaned, access arrangements, and any specific requirements.
3.2 Any quotation given prior to inspection is based on the information supplied by the Customer. The Company reserves the right to revise the quotation if, on arrival at the Premises, the information provided was inaccurate or incomplete, or if the condition or size of the items or areas to be cleaned is significantly different from that described.
3.3 A booking is not confirmed until the Customer has received explicit confirmation from the Company. The Company may require a deposit or pre-authorisation before confirming the booking.
3.4 The Customer is responsible for ensuring that access to the Premises is available at the agreed date and time of the booking. Failure to provide access may result in cancellation fees as set out in these Terms and Conditions.
4. Access, Parking and Utilities
4.1 The Customer must ensure safe and reasonable access to the Premises, including any necessary entry codes or keys, and must inform the Company of any parking restrictions or access limitations in advance of the booking.
4.2 Where parking charges apply, the Customer is responsible for these charges. The Company may add parking costs to the final invoice where appropriate.
4.3 The Customer must ensure that there is a supply of electricity and, where required, hot and cold running water available at the Premises for the duration of the Services. If these are not available and the Services cannot be performed, the Customer may be charged a cancellation or call-out fee.
5. Customer Responsibilities
5.1 The Customer is responsible for removing fragile items, breakables, and personal belongings from the areas to be cleaned prior to the arrival of the Technician.
5.2 The Customer must notify the Company of any known hazards, pre-existing damage, or areas of particular concern at the Premises, including loose carpets, unstable furnishings, or delicate fabrics.
5.3 The Customer must ensure that pets and children are kept away from the areas where the Technician is working, both for safety and to allow the Services to be carried out effectively.
5.4 The Customer must not request the Technician to undertake any work that falls outside the agreed Services or that would put the Technician at risk.
6. Pricing and Quotations
6.1 All prices are provided in advance of the booking, either as a fixed price for defined Services or as an estimate based on the information supplied by the Customer.
6.2 The Company reserves the right to amend its prices at any time. Any price changes will not affect confirmed bookings already accepted by the Company.
6.3 If, upon arrival at the Premises, additional work is requested or the condition of the items or areas is materially different from what was described, the Company may revise the price. The Technician will, where possible, advise the Customer of the revised cost before proceeding.
6.4 All prices are exclusive of any parking fees or congestion or similar charges, which will be added where applicable.
7. Payments
7.1 Payment terms will be communicated at the time of booking. The Company may require payment on completion of the Services, in advance, or in accordance with an agreed invoice schedule for commercial Customers.
7.2 The Company accepts payment methods as notified to the Customer. Cash payments, where allowed, must be made directly to the Technician or as otherwise directed by the Company.
7.3 For invoiced accounts, payment is due by the date specified on the invoice. If no date is specified, payment is due within 14 days of the invoice date.
7.4 The Company reserves the right to charge interest and administration fees on overdue amounts in accordance with applicable law and may suspend or cancel further Services until all outstanding sums are paid.
8. Cancellations and Rescheduling
8.1 The Customer may cancel or reschedule a booking by providing notice to the Company. The minimum notice period required for cancellation or rescheduling will be communicated at the time of booking.
8.2 If the Customer cancels or reschedules a booking with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the full amount of the agreed price, to cover costs and loss of opportunity.
8.3 If the Technician is unable to gain access to the Premises at the agreed time due to circumstances within the Customer's control, this may be treated as a late cancellation and subject to the applicable cancellation fee.
8.4 The Company may cancel or reschedule a booking due to unforeseen circumstances such as severe weather, technician illness, equipment failure, or events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellations or rescheduling.
9. Service Standards and Limitations
9.1 The Company will use appropriate cleaning methods and products suitable for the type of surface or fabric being treated, based on the information reasonably available and any guidance provided by the Customer.
9.2 While the Company aims to achieve high standards of cleanliness, some stains, odours, and wear may be permanent and cannot be fully remedied. The Company does not provide guarantees of complete stain or odour removal.
9.3 Drying times for carpets, rugs, and upholstery may vary depending on ventilation, humidity, material type, and cleaning method. The Company will provide approximate guidance but cannot be held responsible for longer than expected drying times.
9.4 The Company is not responsible for pre-existing damage, latent defects, or deterioration that becomes apparent during or after cleaning, including but not limited to shrinkage, colour run, fading, dye migration, or weakened fibres where such issues are due to the age, condition, or manufacture of the item.
10. Damage, Breakages and Complaints
10.1 The Company will take reasonable care while providing the Services. In the unlikely event that damage or breakage occurs as a direct result of the Company's actions, the Customer must notify the Company as soon as reasonably possible and in any event within 48 hours of completion of the Services.
10.2 The Customer must allow the Company a reasonable opportunity to inspect any alleged damage and, where appropriate, to arrange repair, replacement, or compensation at the Company's discretion, subject to the limitations set out in these Terms and Conditions.
10.3 Any complaints about the quality of the Services must be reported to the Company within 48 hours of completion. The Customer should provide details and, where helpful, photographs. The Company will investigate and may offer to re-clean the affected area or make other reasonable arrangements if it is established that the Services did not meet the agreed standard.
10.4 The Company will not be liable for damage or issues arising from the Customer's failure to follow advice or aftercare instructions, including but not limited to walking on damp carpets, replacing furniture before recommended drying times, or using unsuitable cleaning products after the Services.
11. Liability
11.1 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.
11.2 Subject to the above, the Company's total liability to the Customer arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Services giving rise to the claim.
11.3 The Company will not be liable for any indirect, consequential, or economic loss or damage, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
11.4 The Company is not responsible for any failure or delay in performing the Services due to events or circumstances beyond its reasonable control, including but not limited to extreme weather, power failures, transport disruptions, accidents, or public emergencies.
12. Waste Handling and Environmental Regulations
12.1 The Company will carry out its Services in compliance with applicable environmental and waste management regulations relevant to cleaning activities and the handling of waste water and residues.
12.2 Any waste generated as part of the cleaning process, including extracted dirt and waste water, will normally be disposed of using the Customer's existing drainage or waste systems, provided it is lawful and safe to do so. The Customer must inform the Company if there are any restrictions on the use of drains or waste systems at the Premises.
12.3 The Company will not remove or transport hazardous waste, clinical waste, or any materials classified as controlled waste requiring special handling or licensing. If such materials are discovered, the Technician may suspend work in the affected area and inform the Customer.
12.4 The Customer is responsible for ensuring that any items or materials left for cleaning do not contain hazardous substances or illegal materials. The Company reserves the right to refuse to clean any items it reasonably believes may breach health, safety, or environmental regulations.
13. Health and Safety
13.1 The Company will take reasonable steps to ensure that the Services are carried out safely and in compliance with health and safety requirements.
13.2 The Customer must not require the Technician to move heavy furniture, appliances, or objects that could cause injury or damage unless this has been agreed in advance and appropriate measures are in place.
13.3 The Customer should keep all persons, including children and pets, away from cleaning equipment, chemicals, and wet surfaces during and immediately after the Services.
14. Insurance
The Company maintains insurance cover appropriate for its business activities, subject to the terms, conditions, and exclusions of the relevant insurance policies. Details of insurance can be made available to Customers on request.
15. Data Protection and Privacy
15.1 The Company will collect and process personal information about Customers for the purposes of managing bookings, providing Services, handling payments, and dealing with queries or complaints.
15.2 The Company will take reasonable steps to keep Customer information secure and will not share personal data with third parties except where necessary for the performance of the Services, for administration, or where required by law.
15.3 By making a booking, the Customer consents to the Company using their personal information in accordance with these Terms and any separate privacy information issued by the Company.
16. Variation of Terms
The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will apply to future bookings and, where practicable, will be made available to Customers in advance. The version in force at the time of the Customer's booking shall govern that booking.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed removed and the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
19. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.
By confirming a booking with Lambeth Carpet Cleaners, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
